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Contact Milestone Mastercard Customer Service

Milestone Mastercard Phone Numbers and Emails

Toll-Free Number:

  • (800) 314-6340
    Lost/Stolen Department
Call customer service

Customer Service:

  • (800) 305-0330

Report Fraud:

  • (800) 304-3096

Technical Support:

  • (800) 705-5144

Milestone Mastercard Email:

infringementnotice@genesis-fs.com
DMCA Inquiries
Is this your business?

How to Contact Milestone Mastercard Customer Service?

Most Popular Number:

(800) 314-6340
Lost/Stolen Department
Total calls: 691 Issues resolved: 38 Last call: Oct 2, 2024

You can contact Milestone customer service through an array of contact numbers to get help and assistance tailored to the customers' specific requirements. For instance, if you have general queries or require assistance with your card, dial their Milestone Mastercard phone number 1-800-305-0330. Should you suspect any fraudulent activities on your card, a designated toll-free number is also available- 1-800-304-3096.

Additionally, for technical concerns or guidance about card features, Milestone Mastercard technical support stands at 1-800-705-5144. These contact options ensure that company`s customers can access specialized assistance according to their specific needs, which enhances their Milestone Mastercard experience.

The customer support team at Milestone Mastercard is at your service within their specified customer service hours. The Milestone customer service hours extend from Monday through Friday, 6 AM to 6 PM PT. This customer service hour is dedicated to catering to your inquiries and assistance requirements throughout the workweek, showcasing their commitment to delivering prompt and professional support to company cardholders. Whether addressing general queries, resolving technical issues of your cards, reporting fraudulent activities, or seeking guidance on card features, the Milestone customer service team is readily available to ensure a comprehensive and satisfying cardholder experience.

There isn't a Milestone credit card email address for contacting the company`s customer care. However, if you have queries or issues related to copyright infringement and DMCA, you can use the email address infringementnotice@genesis-fs.com. Despite the unavailability of a Milestone customer care email address, you can always communicate with the company via the traditional mail option. You can send in your correspondence at the following Milestone Credit Card address, which is Genesis FA Card Services, PO Box 4477, Beaverton, OP 97076-4477. While there isn't a direct email route for general customer service queries, the mentioned physical mailing address of Milestone Credit Card offers a suitable avenue for tailored customer service requirements.

Milestone Mastercard Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Milestone Mastercard Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Milestone Mastercard is 8003146340. 71% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 4 minutes.

  • Be prepared for the call as Milestone Mastercard may ask you for the following information to identify you as a customer: first and last name, address or email.

View full overview ›
PissedConsumer Club

Contact Information

Milestone Mastercard Website:

Milestone Mastercard Help Center:

Corporate Office Address:

Genesis FS Card Services Inc.
14600 Greenbrier Parkway
Beaverton, Oregon 97006
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 6:00am - 6:00pm (PST)


Mailing Addresses:

Correspondence Address

Genesis FS Card Services

P.O. Box 4477

Beaverton, OR 97076-4477


Payment Address:

Genesis FS Card Services

P.O. Box 84059

Columbus, GA 31908-4059


Genesis Financial Solutions

Attn: Compliance Department

15220 NW Greenbrier Parkway, Ste 200

Beaverton, OR 97006

More contact details

Fax:

+1(503) 268-4711

Milestone Mastercard Customer Service Reviews

1.7 / 5
Poor
Anita R Tiv
Open an account
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

You need to be able to tak to someone not get put to a web site. I do not use my information on web sites due to the fact it gets stolen

Read full review
KLM M Pkx
Terrible Company
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This company charges high fees up front and then does not post your payments appropriately. My account is always paid and is paid early but they refuse to post the payment and available credit to your account for over 14 days even though your bank has processed payment immediately.

They deliberately hold those funds for 15 days so if you have automatic payments set up, they will be declined.
Farmed out customer service with very poor English that can do nothing but read from a script and in response to my complaint the second poor English speaking person finally broke from her script and wanted to discuss the interest charges which had nothing to do with why I had called.
Dont waste your time with this company. There are other better companies which I have cards with so I will be closing this account.

Read full review

How Good is Milestone Mastercard's Customer Service?

Janasha Ltf
Janasha Ltf
Feels Disappointed | Jul 07, 2024

Cannot reach by phone. Rings then disconnects!

Read full quote
David H Ewi
David H Ewi
Feels Neutral | May 15, 2024

I got informed answers in a timely & courteous manner. Although I was a newly approved cardholder, waiting for delivery of the card I was routed through the collection department? Not sure why...

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Korie Vro
Korie Vro
Feels Disappointed | Mar 16, 2024

Mal acceso mala comunicación y desorientados

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Jawaun Sdy
Jawaun Sdy
Feels Satisfied | Feb 26, 2024

They’re good

Read full quote
Phil Lrp
Phil Lrp
Feels Disappointed | Nov 27, 2023

Proasta slabă

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Avery T Pak
Avery T Pak
Feels Disappointed | Oct 22, 2023

I was not able to talk to a live representative. So, I really didn’t have a good experience.

Read full quote

Summary of Milestone Mastercard Customer Service Calls

4.8K TOTAL
CALLS
10:05 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Milestone Mastercard?

Cards Question:

  • “My card has not arrived”
  • “Didn’t receive card”
  • “Lost card”

Payments and Charges Question:

  • “Can't make payments online,and the number keep hanging up”
  • “My bill”
  • “Payment”

Request for Information Question:

  • “Check my payment”
  • “I need to talk to agent”
  • “Find out the balance on my credit card”

Account Question:

  • “Check balance”
  • “Cant log into my account”
  • “Balance”

Shipping and Delivery Question:

  • “Never received answer for my credit card application”
  • “Never received card”
  • “Quiero adquirir una tarjeta milestone”

Activation/ Cancellation Question:

  • “Terminate card”
  • “I need to cancel my card”
  • “Cancel card”

Website/ Application Question:

  • “Application”
  • “I filled out an application for the credit card, and I did not receive any answer if I was approved or not”
  • “Application Status”

Staff Question:

  • “I need talking with customer service”
  • “Customer services in Spanish”
  • “Problem with customer service and payment made”

Product/ Service Question:

  • “Order a new card”
  • “Just wondering how does credit increases work”
  • “To withdraw my application”

Return/ Replace Question:

  • “Waiting on replacement card”
  • “Replacement card”
  • “Change address”

Refund Question:

  • “Refund”
  • “Refund request”
  • “Refund taking forever to get back on card”

Employment Question:

  • “Payoff”
  • “Need a pay off letter”
  • “Pay off card”

Other Question:

  • “Hacer un pago”
  • “Pago”
  • “Quiero haser pago solo hablo espanol”

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